FAQS

Order Processing and Delivery:

  • To determine delivery times, refer to the details specified for each product, keeping in mind that these are approximate and may vary. Additionally, consider the actual transport duration.
  • All items undergo a handling period before dispatch.
  • Approximately 99% of orders leave our warehouse within 5-7 business days of payment.
  • You will be notified via email once your items have been shipped.
  • For more details, visit our Shipping and Delivery Policy.

International Delivery:

  • We deliver worldwide, covering over 200 countries, including the United States, Canada, Australia, the United Kingdom, and many more. Explore our global shipping options on all store items. Questions? Reach out to us at support@countesszoltowska.com.

Order Tracking:

  • Track your order with ease! Receive a confirmation email on the day your items are handed over to the delivery company. Tracking information may take 7-10 business days to be available online. Find more details in our Tracking My Order section or contact us at support@countesszoltowska.com.

Non-Receipt of Order:

  • If your order hasn't arrived within 30 business days for international orders, contact our customer service at support@countesszoltowska.com. We're committed to resolving the issue promptly.

Product Origin:

  • Our products are sourced globally, allowing us to provide a diverse range to our customers. While some items are printed in-house at our US facilities, others are obtained from reputable suppliers worldwide, all meeting stringent quality control standards.

Accepted Payments:

  • Conveniently pay with major credit cards like Papal.

Security Measures:

  • Rest assured, we prioritize the highest industry standards to safeguard your personal information during checkout. Your credit card details are encrypted using secure socket layer (SSL) technology, ensuring secure online transactions. We do not store your credit card information post-transaction.

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